SCIM is a powerful tool for managing user identity information across various applications and services. It offers a uniform method to automate user provisioning and de-provisioning, ensuring consistent user data across all platforms. Occasionally, you might face some issues and errors. Here are the common ones:
Troubleshooting Common SCIM Issues
| Issue | Cause | Solution |
|---|---|---|
| User Already Exists (429 Conflict Error) | The user already exists on an external account. | Invite the user to the account via the admin panel to ensure they are provisioned correctly. |
| Invalid Access Token (401 Error) | The token used does not have the correct scope, or the account has not enabled SSO. | Ensure the token has the correct scope and that SSO is enabled for the account. |
| Bad Request Errors | Errors reported by the remote server during user profile push. | Check for data validation issues and ensure that required fields like "Email" and "Primary email type" are correctly configured. |
| Provisioning Quarantined (404 Not Found) | Incorrect tenant URL or non-compliance with SCIM protocol. | Verify the tenant URL and ensure it conforms to the SCIM protocol specifications. |
| Group Role Mapping Issues | Misconfiguration in group-to-role mapping. | Adjust the mapping settings and ensure that roles are correctly assigned based on group memberships. |
Updated 22 days ago