Manage all your customer accounts in one place.

Perfect for executives, product teams and marketers, the Backoffice ➜ Accounts page makes it easy to manage customer accounts and understand engagement.

On this page, you can:

  • View KPI metrics and details for all your accounts
  • Analyze account engagement
  • Add new accounts
  • Add users to accounts
  • Delete customer accounts

View and Analyze Accounts

In the Frontegg Portal, go to Backoffice ➜ Accounts.

The page contains KPI cards to help understand important metrics about your user base.

  • New accounts created in the last 7 days
  • Active accounts in the last 30 days
  • Average users per customer account
  • Number of accounts where primary user's email is a company domain instead of a personal one

The page also includes a list of accounts. The list includes the account name, primary user, created date, last visit, and daily visits for each customer account.

Plus, each account has a menu with features that help you manage the account.


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The Primary User is the user that created of the account. You cannot change the primary user.

The Last Visit is the last time a user logged into this account. This value is updated on a regular basis.

The Daily Visits is the number of total visits for the account for all the days since the account was created. If a user visits multiple times on the same day, it is counted as only one visit. This value updates daily.


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The accounts in Backoffice ➜ Accounts are the same accounts in Environments ➜ Production ➜ Test ➜ Accounts.

The page at Backoffice ➜ Accounts is intended for non-development teams and Environments ➜ Production ➜ Test ➜ Accounts is intended for development teams.


Add New Account

Add a new customer account by clicking the add new button and completing the form. Consider using a Name and ID that are consistent with how you identify the customer in your application.


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Manage Account

Manage each account using the account menu where you can select from:

  • Add user to the account
  • Sign up configuration
  • Edit account and metadata
  • Copy account ID
  • View users
  • Delete account

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For additional account management options, visit Environments ➜ Production ➜ Test ➜ Accounts.


Add user to account

When adding a user to an account, select the option in the account menu to add a new user.

Enter their email and add one or more roles. The email does not need to be an existing user.


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The roles come from the existing roles in the Frontegg Portal. Review the roles guide to learn more.


Sign up configuration

Configure the sign up settings for individual accounts. From the account menu, select sign up configuration.

Select the security policies for the account.

  • Choose the password complexity
  • Configure forced MFA policy
  • Enable Multi-Factor Authentication

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Learn more about MFA policies and configuring MFA by reading the guide about Working With MFA and Accounts in Environments.


Edit Account and Metadata

Edit the account and metadata by selecting the option in the account menu to edit those.

Enter the metadata in the form.

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